Privacy Policy

Last updated: June 2026

1. Introduction

This privacy policy explains how we collect, use, and protect your personal data when you use our website and subscribe to our olive oil products. We're committed to safeguarding your privacy and being transparent about our practices.

2. Data We Collect

We collect the following personal data from you:

  • Contact information: Your name and email address

  • Delivery information: Your postal address and any delivery instructions

  • Payment information: Credit or debit card details (processed securely by our payment processor; we do not store full card details)

  • Account preferences: Your subscription choices, delivery frequency, product selections, and communication preferences

  • Usage data: Information about how you interact with our website (via cookies and analytics)

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your subscription orders

  • Send you order confirmations and delivery updates

  • Handle customer service requests and inquiries

  • Manage your account and allow you to pause, skip, or modify your subscription

  • Send you promotional emails (only if you've opted in)

  • Comply with legal obligations

  • Improve our website and services

4. Payment Processing

Payment information is handled by our third-party payment processor. We do not collect or store your full credit card details. Your payment processor is responsible for securely processing your payment information in compliance with PCI DSS standards.

5. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfill our subscription agreement with you

  • Consent: For marketing communications (you can withdraw consent anytime)

  • Legal obligation: To comply with UK tax and consumer laws

  • Legitimate interest: To improve our services and prevent fraud

6. Data Retention

We retain your personal data:

  • While your subscription is active: Your account information is kept for subscription management

  • After cancellation: We retain data for 3 years to comply with UK tax requirements

  • Marketing data: Retained until you unsubscribe

You can request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data (the "right to be forgotten")

  • Object to processing

  • Request a copy of your data

  • Withdraw consent for marketing

To exercise any of these rights, contact us at [your email address].

8. Third Parties

We share your data only with:

  • Payment processor: To process your subscription payments

  • Delivery partners: To fulfill your orders (they receive only necessary delivery information)

  • Legal authorities: If required by law

We do not sell or rent your personal data to any third party.

9. International Transfers

Your data is stored and processed in the UK. We do not routinely transfer data outside the UK, but if we do, we ensure adequate safeguards are in place.

10. Security

We use industry-standard security measures to protect your personal data, including:

  • Encrypted data transmission (SSL/TLS)

  • Secure payment processing

  • Limited employee access to personal data

  • Regular security reviews

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Cookies

Our website uses cookies to:

  • Remember your preferences

  • Analyze site traffic and usage patterns

  • Enable core functionality

You can disable cookies in your browser settings, though this may affect your experience on our site.

12. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

13. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

aoveandouk@gmail.com

14. Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by email or by posting a notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

15. Data Protection Authority

If you believe we've violated your privacy rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Contact: www.ico.org.uk | 0303 123 1113